Payments, Refunds & Cancellations


Payment

We accept Visa, MasterCard, American Express, Discover, checks and cash. Payments by check or cash must be made in person at your nearest TechShop location.
 

Membership Cancellations & Refunds

Accounts and Customer Billing email addresses are located in the Contact Us section at the top of each TechShop Location page.

Refund Policy
All membership purchases are final.

Recurring Membership Cancellation Policy
Recurring memberships may be canceled at any time if there are no outstanding contracts or commitments. Customers with outstanding contracts or commitments must fulfill the terms of their contract or commitment before canceling their recurring membership.

Recurring memberships must be canceled no less than 5 business days before the next billing due date or one additional membership term may be charged. To cancel a recurring membership, or for any other customer billing questions, please email the Accounts department of your primary TechShop location.


Class & Youth Camp Cancellations & Refunds

We understand that circumstances sometimes arise that mean you won't be able to attend a class you have signed up for. If you believe you are going to be late or miss a class, please let us know at least 24 hours before the start of class, and we will gladly give you a class credit or refund your class fees. Please note that if you are an Unlimited Class and Maker SBU pass holder, and you cancel less than 24 hours before class begins, you will be charged a no-show fee (see "No Shows").

To cancel your class attendance, please call the shop where the class is scheduled to take place.*

To request a refund, contact the TechShop location where the original class registration fees were paid. If registration was made online, request a refund from the TechShop location where the class is scheduled to be held.

Single-Day Classes
Cancel at least 24 hours in advance of the start of class for class credit or a full refund of your single-day class fees. There is no refund or class credit available if you do not call prior to 24 hours before the start of the class.  

Multi-Day Classes & STEAM Camps
Cancel at least 7 days in advance of the first day of class/camp for class credit or a full refund of your multi-day class or STEAM camp fees.

Tardies & Missed Classes
If you arrive after class has started, you will not be permitted to participate, and your class fees will not be refunded. There are no refunds, transfers, make-ups, or deferments for missed classes if you do not call at least 24 hours before the start of the class. In addition, in most cases, cancellation without 24 hours' notice will result in a no-show fee. This includes those who are using an Unlimited Class or Maker SBU pass. Please call the TechShop location holding your class if you believe you are going to be late or miss class.

No Shows
If you fail to show up for a class, your class fees will not be refunded.

If you are an Unlimited Class or Maker SBU pass holder and you no-show or cancel less than 24 hours before the start of class, you will be charged a $50 no-show fee. In addition, because last-minute class cancellations have the potential to block other people from taking a class, all $50 no-show fees must be paid in full before the pass holder can take another class.

*Note to TechShop DC-Arlington users: If you purchased your class on CourseHorse, TechShop's cancellation policy applies to your purchase. If you need help cancelling or have any questions, please visit the CourseHorse site in Washington, D.C. and contact their customer service team (contacthello@coursehorse.com)


Class Cancellation Policy

TechShop reserves the right to cancel any class for any reason. Students enrolled in a class which is canceled will be notified by phone or email if a valid phone or email address has been provided. Students enrolled in a canceled class will be offered a class credit or refund for the class.
 

Invoice Payment & Returned Checks

Invoice Late Fees
All invoices are due on receipt. All invoices that are 30 or more days past due will incur a finance charge of 1.5% monthly (18% annually), or the maximum allowed by law, until paid in full.

Returned Checks
Returned checks will be subject to a $35 returned check fee.
 

Questions?

For all customer billing questions, please email the Accounts department for the TechShop location from which you purchased your membership or class.